At Flow Gateway, your privacy and data security are important to us. This Privacy Policy explains how we collect, use, store, and share your information when you interact with our website and gateway platform. By using our services, you agree to the terms outlined below.
1. Who We Are
Flow Gateway is a payment gateway technology provider that offers transaction routing, reporting, and integration tools. We do not act as a merchant account provider, nor do we process, store, or settle funds. All payment processing is handled by third-party providers integrated through our platform.
2. Information We Collect
We may collect the following types of information:
a. Business and Account Information
- Name, business name, and contact details
- Email address and phone number
- Account credentials and user preferences
- Business use-case and integration details
b. Technical Information
- IP address, browser type, operating system
- Device identifiers and cookies
- Access logs and usage analytics
c. Transaction Metadata
While Flow Gateway does not store or process full payment card numbers, we may collect metadata related to transactions routed through the platform, such as:
- Transaction timestamps and identifiers
- Processor references
- Partial card identifiers (e.g., last 4 digits)
- Response codes and transaction statuses
3. How We Use Your Information
We use the information we collect to:
- Provide, manage, and improve our Services
- Respond to inquiries and offer customer support
- Send technical updates, alerts, and communications
- Monitor system usage, performance, and security
- Comply with legal or regulatory obligations
- Analyze platform usage trends (in aggregate form)
4. Data Storage and Security
We implement appropriate administrative, technical, and physical safeguards to protect your data. This includes encryption, tokenization, firewalls, access controls, and secure server environments. Flow Gateway is built with industry-standard practices to help you meet PCI DSS requirements without storing sensitive cardholder data directly.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Understand how users interact with our site
- Improve site functionality and performance
- Remember your preferences across sessions
You can adjust your cookie settings in your browser at any time.
6. Third-Party Services
Flow Gateway may integrate with third-party platforms such as payment processors, CRM systems, and analytics providers. We are not responsible for the privacy practices or content of third-party services. You are encouraged to review their privacy policies separately.
7. Data Sharing and Disclosure
We do not sell, rent, or share your personal information with unaffiliated third parties for marketing purposes. We may share data with:
- Service providers who assist in platform operation
- Legal or regulatory authorities if required by law
- Partners or affiliates under strict confidentiality
8. Data Retention
We retain business and transaction metadata only as long as necessary for operational, legal, or compliance purposes. You may request deletion of your data by contacting us, subject to applicable retention obligations.
9. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of certain data
- Opt out of specific data uses or marketing
- File a complaint with a data protection authority
To exercise any of these rights, please email us at care@flowgateway.com.
10. Children’s Privacy
Flow Gateway services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover that we’ve collected data from a minor, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect the most recent changes. Continued use of our services after changes constitutes acceptance of the revised policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please reach out to:
Flow Gateway
Email: care@flowgateway.com